Refund Policy

We want you to be satisfied with Warmlane. This Refund Policy explains when you can request a refund and how refunds are calculated and processed. It forms part of our Terms of Service.

1. 14-day refund window

You may request a refund within 14 days of the charge you are asking us to refund (for example, your initial purchase or a renewal). Requests made after 14 days from the charge are not eligible.

2. Partial refunds - you only pay for what you used

Refunds within the 14-day window are partial: we refund the amount you paid for the billing period, less the value of the Services already used during that period. "Used" includes, for example, calls your agent answered, confirmations sent, appointments booked, and any setup work already performed for you. In other words, you are refunded for the unused portion only.

Example: if you paid for a monthly plan and used roughly a quarter of it before requesting a refund within 14 days, you would receive a refund of approximately the remaining three-quarters, after deducting any usage and third-party costs already incurred.

3. What is non-refundable

• Amounts corresponding to Services already used or delivered during the period;
• Charges from your own third-party providers (for example, Twilio or OpenAI), which you pay to them directly and which we cannot refund;
• Any charge for which a refund is requested more than 14 days after that charge;
• One-time setup or onboarding work that has already been performed.

4. Free trial

Every new account starts with a 14-day free trial. No card is required, so no refund is needed - if you don't add a card and subscribe, you are never billed.

5. Done-for-you (managed) service

The managed service is governed by the separate agreement you enter into with us. Where that agreement is silent, the 14-day partial-refund principle above applies, and any setup or work already performed is non-refundable.

6. How to request a refund

Email support@warmlane.io from your account email within 14 days of the charge, with your account details and the reason for the request. We may ask for brief additional information to verify the account and calculate usage.

7. How refunds are processed

Approved refunds are issued to your original payment method through our payment provider (Stripe), typically within 5–10 business days, depending on your bank or card issuer. We will confirm the refunded amount by email.

8. Cancellations

You can cancel a subscription at any time; cancellation stops future renewals and takes effect at the end of the current billing period. Cancelling does not by itself trigger a refund - to request a refund for a recent charge, follow section 6 within the 14-day window.

9. Problems or disputes

If something has gone wrong, please contact us first at support@warmlane.io - we will work with you to make it right before you raise a dispute with your bank.

10. Contact

Questions about refunds? Email support@warmlane.io.